Let's shape the future of recruitment together! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies' with 200'000+ users in 90 countries worldwide. Being a part of Teamtailor means joining a dynamic' international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and' of course' having a lot of fun! Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles, everyone shares our vision and strives to contribute to our success. Now' we are expanding our Customer Support Department and seeking our first Italian-speaking Customer Support Agent based in our Stockholm HQ. The CS Team on our company trip to Sicily As a member of our Customer Support Team' you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service' and we aim to surpass our customers' expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating of 98%. Our goal is to ensure an exceptional experience for every user' resulting in smiles all around. As a part of the team' you will: - Provide outstanding customer service through various support channels' such as live chat ' email' and occasional outbound phone calls. - Excel in solving technical problems and troubleshooting' collaborating closely with our skilled tech team to tackle even the most difficult cases. - Advocate for customer feedback' ensuring it reaches our product development department for continuous improvement. - Identify' verify' and report bugs to our tech team on behalf of our customers' and then keep them informed about the status of the solution. - Create informative self-service materials to empower our customers further. - Take the initiative to engage with customers' nurturing strong relationships and boosting overall satisfaction...