Sophos is a worldwide leader in next-generation cybersecurity' protecting more than 500'000 organizations and millions of consumers in more than 150 countries from today's most advanced cyberthreats. Powered by threat intelligence' AI and machine learning from SophosLabs and SophosAI' Sophos delivers a broad portfolio of advanced products and services to secure users' networks and endpoints against ransomware' malware' exploits' phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console' Sophos Central - the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers' partners' developers' and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com As a Customer Success Consultant for our MDR team' you are a critical part of our customers' adoption of Sophos' Managed Detection and Response service. You will act as a point-of-contact' establishing relationships to facilitate efficient onboarding' implementation of MDR components' and real-time support and strategy. You will own the relationships with your customers' connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals. Leveraging this customer knowledge and your expertise in Sophos's products and services you will support ongoing adoption and strategy to ensure your customers understand and maximize value from their investment in Sophos MDR. What You Will Do: - Own the customer relationship' providing ongoing and proactive support to MDR customers to drive high levels of customer satisfaction' deep engagement' and mutual success. - Handle customer escalations and ensure appropriate actions are taken to address customer concerns. - Identify' build' and implement r...