For over 75 years' BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team' you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new' sustainable and responsible ways. Our ", roll up your sleeves and get the job done", approach to work creates an environment where self-starters' problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. As a member of our highly efficient team in Sofia' you will be responsible for providing timely support to BIC's B2B customers around the world. As an Order To Cash Associate' you will oversee business processes spanning across the entire customer lifecycle - from receiving orders to payment to answering customer inquiries' you will be a part of driving our business forward. What You'll Do: - Managing key orders leveraging our best practices to match our agreed service levels, - Being the reliable partner our B2B customers need via email and phone, - Giving a helping hand to our customers' supporting cases and customer order claims' and resolving issues, - Making the customers feel valued' proactively following up on inquiries, - Challenging yourself for operational excellence' making BIC business targets yours. What You'll Bring To BIC: - Fluent in English and Italian, - Customer service orientation and attention to details, - Excellent communication skills, - 1+ years of customer service would be beneficial, - Experience with orders and claims management would be beneficial, - Team player attitude and ability to thrive in a fast-paced environment, - ERPs and Excel do not have secrets for you' you will be our Rockstar candidate! What We Offer You: At BIC' we care about giving our employees everything they need to perform their best. To help you...