Are you fluent in Italian and want to work in the fast paced retail industry? Then' this opportunity is for you! Our client' a multinational BPO company' is looking for a CS advisor to join a modern and youthful team. Responsibilities - Managing of incoming calls - Identify and access customers' needs to achieve satisfaction - Build relations of trust through open and interactive communication - Provide accurate' valid' and complete information by using the methods/tools - Keep records of customer interaction' process customer accounts and file documents - Follow communication procedures' guidelines' and policies Requirements - Native or near to native Italian language - Very good command of English language - Good MS Office skills - Strong phone contact handling skills and active listening - Excellent communication and presentation skills - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task' prioritize' and manage time effectively Benefits - Competitive Remuneration package - Indefinite Contract - Extra bonus depending on the performance appraisal - Private life &, health insurance - Ticket restaurant - Relocation Cost vetrinabakeca