About Us Foundever™ is a global leader in the customer experience industry. With 170'000 associates across the globe' we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions' technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Description YOUR RESPONSIBILITIES: - Respond to and resolve a wide variety of consumer queries by phone' chat or email, - Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts, - Provides customers with advice and information regarding clients' products and services' exceeding department productivity standards and quality customer care standards, - Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed, - Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators, - Navigating multiple systems simultaneously in order to update e-records promptly and accurately, - Proactively provide support and assistance to colleagues and work together as a team. THE CANDIDATE: - Has very good command of spoken Italian and English , - Experience in a contact center or customer facing role is beneficial, - Can adapt quickly to changes in products' process and technology, - Has proven track record of excellent attendance and time-keeping, - Has good computer literacy. We offer: - Competitive remuneration scheme, - Social package including: additional healthcare insurance' gift vouchers' sport card discounts, - To participate in company initiatives - charity activities' team buildings' sports events' internal competitions, - Opportunities for a long-term professional career, - Entitlement to company internal training and development accordingly global standards, - Work at home opportunity. The recruitment process is entirely REMOTE. We ar...