Company Description We're ASOS. We blend our flair for fashion with our love of cutting- edge technology' but more importantly were interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be' and that goes for our people too. At ASOS' you're free to be your true self without judgment' and channel your creativity into a platform used by millions. Through our Fashion with Integrity strategy we are driving diversity' equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be' because we believe people who bring their best selves to work' do their best work. Job Description About the Role You're a key member of a Language Model Office team who are responsible for the customer journey from start to finish in a live environment' whilst creating value and aiming for first contact resolution. You're empowered to own your performance KPIs using data &, tools' customer &, quality feedback. You will also be dealing with escalated queries and putting your exceptional tone-of-voice and creativeness into action. You'll look for ways to continuously improve your performance and your development with the support of your Team Leader &, Senior Advisor' whilst ensuring you're managing your time against your given schedule. You'll need to be flexible' as dependent on business &, customer needs. The way you're behaving incorporates an understanding of our ASOS Values - Authentic' Brave' Creative and Disciplined. You're a member of an empowered language model office team who have a continuous improvement mindset &, own it for our customers. Additionally' you'll test new processes &, digital care functionalities before roll-out. What You'll be Doing - Providing a customer experience that you're proud of through live interactions whilst achieving First Contact Resolution. - Responsible for model office testing before global roll out using your leading source...