Everything we do' starts with you. Together with you' we build the most human-centric fintech. To enable everyone's future financial growth. We are looking for a Financial Customer Service Agent - Italian Market Join our team at our location in Berlin - flexible working conditions available. You will be responsible for: - You provide excellent advice and support to our customers on all product-related issues - You answer customer enquiries via the communication channels telephone and e-mail - You identify and report any potential for product improvement to your team leader - You work together with other team members with different cultures and mentalities What we are looking for: - You possess excellent communication skills' both spoken and written - You speak Italian fluently - You have work experience in professional customer service or in the e-commerce sector and provide a strong service and solution-oriented mindset - You have empathy and the ability to listen actively Thrive at Riverty with great benefits: - Enjoy an open' trusting culture in agile teams and access opportunities within the Bertelsmann Group. - Prioritize your health with supported sports and leisure activities. - Grow together through Riverty Academy trainings and personalized development. - Feel valued with numerous employee discounts. - Our flexible working arrangements empower you to blend on-site collaboration with remote work' tailoring your professional experience to suit your lifestyle. This list doesn't assure any certain benefits or actions. They might depend on the country or contract details and can change anytime without prior notice. We are happy to discuss these benefits further during an interview. About us We are Riverty. And we believe everyone should be in control of their financials. We ask you to join in. Because together with you' we build the most human-centric fintech. We build on experience of more than 50 years. More than 5'000 people in 13 countries drive our company and contribution to society. And we have their b...