Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle' from the development of games to the support of our partners &, end-users. Established in 2013' with an office in Sofia' Bulgaria' Anakatech's growing global teams of highly skilled professionals offers our clients expertly developed software' a spectacular selection of games' comprehensive business solutions' achieved through our marketing' analytical' and support services' while still retaining the enthusiasm of industry pioneers. With the rapid expansion of our Bulgarian office' we are looking for a highly-motivated person to join our team as a Customer Service Representative with Italian. Responsibilities: - Providing an excellent level of service via email and chat and making sure that the customer's request is answered and assisted accordingly' in order to contribute to an excellent customer experience with us, - Occasionally performing outbound calls to customers according to predefined compaigns, - Reporting to the relevant departments regarding site issues' in accurate content and troubleshooting - Staying fully up-to-date with all of the company's Guidelines' Policies and Procedures and being up to the task of completing any other duties associated with assisting our players as requested by management, - Willing to know the business in depth by being involved in projects and task groups, - Reporting VIP and regular customer escalations in a timely manner, - Following the guidance of their direct Manager or the Department Lead, - Enjoy a fast-paced environment working towards agreed upon targets. Requirements - Excellent verbal and written communication skills in Italian and a good level in English, - Previous experience as a Customer Services or Sales representative - strong advantage, - Previous experience in the Gaming or CFDs industry- an advantage, - Results-oriented, - Ability to...