Your Role If you are a great communicator who’s passionate about the fashion industry' this is the perfect job for you! We’re looking for pro-active and motivated people to work with PVH - the clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant' you’ll be responsible for handling all customer queries' whether it is fashion advice or helping the customers with their orders' ensuring a great service! Our Client PVH is one of the most worldwide known companies in fashion and lifestyle. This company' with over 400'00 associates operating in 40 countries' has a portfolio of brands as Calvin Klein' Tommy Hilfiger' Van Heusen' Izod' Arrow' as well as many other internationally recognized names in the fashion world. Responsibility - Ensure an adequate response time while delivering the highest possible service, - Assist' by phone or through written support' to any of the customer’s questions and concerns regarding the service, - Maintain excellent quality and efficiency to achieve our team targets, - Identify and process orders that may be fraudulent, - Provide Information regarding shipping and delivery, - Advice our customers on a high level' providing updated help guides and meeting their individual needs. Your Profile - Native written and verbal communication skills in Italian, - Good level of English' written and spoken, - Social media responsiveness' including tracking and responding to customer comments, - Ability to ensure positive delivery of messages to our customers, - Ability to create upsell and cross-sell opportunities, - Ability to manage in an efficient way several emails, - Problem-solving skills, - Good argumentations skills. Our Offer - Excellent work opportunity in a leading multinational company, - International career in a multicultural environment, - Possibility of cooperation with leaders in various industries, - Stable work and career progressi...