At Swarovski' where innovation meets inspiration' our people desire to explore' experience' and create. Our Global Business Services hub' based in Gdansk' Poland is an attractive workplace' which delivers high quality multi-functional services' provides functional expertise' and ensures a continuous improvement of our process portfolio' together with the regional spokes and local organizations across the globe. We are looking for a Customer Service Specialist with Italian and Spanish where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand' learn and grow with us. We're bold and inventive' revealing astonishing things like no one else can. A world of wonder awaits you. Remote work is possible from Poland. About the job: - Deliver high quality service by e-mail' phone' or chat - Nurture customer relationships by understanding the customer needs and resolving their queries - Prepare to support the customer inquiries by studying products and policies and processes - Improve the quality of service with submissions to improve processes and services yet to be implemented - Follow-up with customers on issue resolution status - Maintaining sensitive information in compliance with local and regional law - Act as a customer advocate in the organization while interacting with other internal departments About you We are looking for a unique and amazing talent' who brings along the following: - Fluency in Italian and English - Fast learner with strong customer service focus - High degree of accuracy and attention to details - Strong communication and cooperation skills - Fluency in Spanish is a nice to have - Experience in handling SAP and/or Service Management Tools - nice to have - A comprehensive understanding of the local culture of supported countries - nice to have - Work experience in a virtual' multi-national set up - nice to have - Knowledge of eCommerce business - nice to have What we offer You can expect a range of benefits' inc...