The Technical Documentation Specialist role is a critical part of our Technical Support team. The role is focused on helping develop and maintain a working knowledge base, creating product documentation, technical guides and video content for the Support team, in addition to producing customer-facing end-user guides for our portal. The role also serves as a lead for the Technical Support Department to help the team find timely answers. The main responsibilities for this role are driving the knowledge base forward while creating and distributing technical documents and videos. The types of material the role will create include, but are not limited to, training guides, manuals, workbooks, reference guides, troubleshooting scripts, release notes, and service bulletins for our products, with a particular focus on publishing knowledge articles for the department’s knowledge base. There is collaborative work with the Online Learning Services team to maintain our Technical Resources page. The position will partner with department management to deliver top-notch technical support for our customers. Essential Functions - The owner of the knowledge base for Technical Support. - Create, review, and publish articles for the knowledge base while collaborating with fellow content creators. - Ensure a consistent and user-friendly structure is adhered to for knowledge base content. - Maintain a record of all corrections and revisions to documentation. - Responsible for maintaining and updating the Technical Resources website as part of our QubicaAMF Maximization Resources - Collaborate and confer with stakeholders to document subject material and technical specifications. - Standardize technical documentation. - Monitor feedback and implement improvements. - Develop, gather, and disseminate technical information and meeting minutes for the team. - Produce short videos on relevant topics. - Meet all related release and documentation deadlines. - Run daily, weekly, and monthly reports for the department. - May be required to perfo...