Contact Management Systems Internet and Email Applications Order Processing Systems Microsoft Office: Word, Excel and PowerPoint Remote PC support software e.g. Teamviewer This position will be based in Rome, depending on the source of the successful candidate. For the position based in Rome willing to travel is required.We offer a permanent contract, health and insurances, ticket meal. Azienda in grande crescita|Crescita aziendaleScope Provide remote support to customers experiencing technical issues or software related issues for the full DS equipment portfolio with focus on digital range Provide customer with technical and/or educational information for all DS equipment portfolios Provide escalation or resolution route for customer Update dealers & third parties on customer issues and/or required follow up Key responsabilities Be the 1st point of contact for remote support tasks including issue assessment troubleshoot digital issues and carry out customer consultation via phone and Teamviewer assess technical installation feasibility & provide customer consultation Capture all technical and customer information in Siroforce Able to analyze and identify and resolve all customer problems Able to implement next steps needed to resolve issues Follow up on customer resolved issues Maintain library of technical information incl. updating/creating error trees as part of the continuous improvement process Advise customer/wholesalers of spare parts to order Advise C/S of spare parts to order for field engineers Education:DegreeYears and type of experience: Several years of call center / customer facing experience Previous experience in Technical Sales Support / Customer Service background or similar Good understanding of clinical workflows in practices Experience with digital equipment, CADCAM technology preferred Experience in dealing with customers Product and industry knowledge Ability to provide technical and customer service support Excellent local language skills + optional English Required Computer Skill...